Bourne IT Learning are committed to keeping your information safe and respecting your individual privacy. We are committed to complying with the terms of the General Data Protection Regulation (GDPR) and Data Protection Act 2018, and to the responsible and secure use of your data.
This policy explains when and why we collect personal information about people who contact our organisation, how we use it and how we keep it secure.
Who are we?
Bourne IT Learning Ltd are a UK based Computer training company (no. 10891598) specialising in delivering instructor-led and online courses. The registered address is First Floor, Telecom House, 125-135 Preston Road, Brighton, East Sussex, BN1 6AF. For the purpose of the General Data Protection Regulation (GDPR) and Data Protection Act 2018, Simon Lambourne is the data controller of Bourne IT Learning Ltd. You can contact the data controller at the following email address: [email protected]
Bourne IT Learning Ltd is also registered with the Information Commissioner’s Office (ICO), Company Reference Number: ZA497315
How do we collect information from you?
We obtain information about you when:
You create an account through our website to purchase a course(s)
You contact the company via email to make an enquiry
What type of information is being collected?
Bourne IT Learning only collect basic personal data about you, including name and email address and information regarding which pages of our website you have visited. Payments for enrolling on a course are taken by a third-party company called Stripe (https://stripe.com/gb)
Thinkific
Our courses and site are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to sell our product/services to you.
Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.
Payments
If you make a purchase on our site, we use a third-party payment processor called Stripe. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
Why do we collect your information?
We need to know your basic personal data to provide you with access to the learning service(s) we are delivering for you.
What legal basis do we have for processing your personal data?
The law requires us to determine under which of the six (6) defined bases we process different categories of your personal information, and to notify you of the basis for each category.
Information we process because we have a contractual obligation with you
By agreeing to this Privacy Policy and the Terms and Conditions, you are entering into a contact with Bourne IT Learning. For us to carry out our obligations under that contract, we must process the information you give us.
How is your information used?
We may use your information to:
Respond to enquiries received
Obtain your views or comments on the services provided to you
Send confirmation emails regarding purchase/enrolment or completion of our online courses
How long we keep your data?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
Bourne IT Learning will not sell or rent your information to third parties, nor share your information with third parties for marketing purposes.
Third Party Service Providers: We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on our behalf (for example, to process a payment for services provided or enrolment of an online course). However, when we use third party service providers, we only disclose the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Bourne IT Learning use the following third-party providers:
Thinkific: They provide us with the online course creation platform that allow us to sell our product/services to you.
Stripe UK: They provide the payment gateway to allow you to pay for our online courses through our website.
These third parties will have their own privacy policies and we do not accept any responsibility or liability for these policies.
You can find the privacy policy for Thinkific at: https://www.thinkific.com/resources/privacy-policy
You can find the privacy policy for Stripe at: https://stripe.com/gb/privacy
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
Cookies
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
A number of our pages use cookies to remember:
Your display preferences, such as contrast colour settings or font size
If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
If you have agreed (or not) to our use of cookies on this site
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.